FAQ

When do I need to pay for my holiday?
Your deposit of £125pp should be paid at time of booking, the balance should be with us at the very latest 8 weeks prior to departure.

Which forms of payment can I use to pay my deposit/balance?
We accept cheques (payable to Ski Olympic), bank transfer (details below), debit card (NO charge), credit card (5% charge), on-line by logging onto your booking (NO charge).
Our bank details:
Bank: Royal Bank of Scotland
Name: Ski Olympic
Account: 10164599
Sort Code: 16-18-30

If you made your booking via an agent you will need to contact them to pay your balance, where their conditions of payment will apply.

What is the empty bed supplement?
50% of a brochure priced holiday and 65% of a discounted holiday.

How late can I book my holiday?
Midday on the Saturday (1 day before departure).

Do prices go down the day before departure?
Not usually, holiday is more likely to sell out!

I have not pre-booked my skis pass and/or equipment - should I panic?
No, ski passes and equipment can be arranged on the transfer coach from the airport.

What is my luggage allowance?
20kg per person (infants under 2 are allowed 10kg).

Are boots part of my luggage allowance?
Yes, but they must be in a recognised ski boot bag. (If you have pre-paid £29 ski carriage your boots now become part of your sports equipment allowance thereby NOT part of your normal baggage allowance of 20kg)

To Summarise:
Option 1: Hold baggage = 20kgs
or
Option 2: Hold baggage + ski boots bag = 20kgs
or
Option 3: Hold baggage (20kgs) + Ski bag and ski boots bag (20kgs)
ski carriage must be paid with option 3

What is the cost of ski carriage?
£29 return, this must be pre-booked.

Can I pre-book seats on the flight?
Yes, please see the information in the ’Flight Info’ section of this website.

Is there a meal on the flight?
There is a buy-on-board service if you have not pre-booked a meal. We do recommend you eat before arriving in Grenoble as catering facilities are limited at the airport.

When will I receive my e-tickets?
Approximately 5-7 days before departure, you just need to print off and take with you to the airport.

Will I get luggage tags?
No, your bag will be electronically tagged by the check-in staff.

Will the transfer coach make a stop on route to the resort?
The coach usually makes a stop approximately 60-90 minutes before arrival in resort.

What are the transfer times?
Approx times:
Courchevel - 2.5 hours
La Rosiere - 3 hours
La Plagne - 2.5 hours
Vallandry - 2.5 hours

Are there boot warmers in the chalet?
All chalets have boot warmers.

Is there WI-FI?
All chalets have FREE WI-FI. Signal strength does vary between resorts, don’t expect to download films or stream TV programs.

Are there towels included?
Yes, we provide one hand towel and two bath towels per person.

Are there hairdryers?
Yes.

Can I smoke in the chalet?
Sorry, ALL chalets & chalethotels are non-smoking.

Can I still go ski hosting?
Sorry, not currently available throughout France. We will, however, be providing good local knowledge and ski route maps to enable you to enjoy all the mountains have to offer.

Can I bring my own nanny?
Yes, the nanny would effectively be a guest on your booking.

Can I hire an outside nanny to come to the chalet?
Yes, provided you take over the whole chalet. It would also be your responsibilty to ensure the nanny is fully insured.

Can I bring my pet?
Sorry, no pets allowed in our chalets.

Can I use the microwave in the chalet?
Sorry, no. However, the chalet staff can heat your food/drinks for you.

Can I use the washing machine in the chalet?
Sorry, there are no washing facilities in the chalet/chalethotels for guests use.

1 chalet in Les Arcs:
3 chalets in La Plagne:
1 chalet in Courchevel:
2 chalets in La Rosiere:
1 chalet in Flight Only :